Data Scientist im Serviceware AI-Lab

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Data Scientist im Serviceware AI-Lab

Beitrag von AdrianEngelbrecht » 12. Feb 2019 13:23

About Serviceware AI

Serviceware AI is starting soon – Join us from the very beginning to build the future of service management Software!

Serviceware AI uses current machine learning technologies to transform today’s service experience in a variety of industries, improving the lives of customers all over the world. As part of Serviceware SE, we develop software services that are utilized within the products of our service management platform covering a range of different service functions (e.g., IT, customer, and financial service management). Owing to our close cooperation with TU Darmstadt, we harness state-of-the-art research along this way. To continuously advance our company, operational excellence and a relentless focus on innovation are at the heart of our efforts. We value team spirit, passion, and continual learning, creating an environment where individuals matter and work can be fun.

Your Responsibilities

- You design and build state-of-the-art machine learning models to improve and expand our software products within our service management platform.
- You make sense of large and complex data sets by conducting end-to-end analyses including data preparation, model training, and model evaluation.
- You purposefully choose appropriate analytical approaches to effectively work on different business cases.
- You build on modern big data infrastructures to enable high scalability of your solutions.
- You are part of an agile development team in Darmstadt and intensively cooperate with your co-workers to facilitate a seamless integration of your machine learning models into the software.

Your Qualifications

- Deep interest in data science and the development of machine learning models.
- Master's degree or Ph.D. in statistics, mathematics, computer science or a related field.
- Exceptional analytical skills and sound knowledge of current machine learning approaches.
- Strong experience with Python and common machine learning tools (such as TensorFlow, Scikit-learn or Apache Spark MLlib).
- Basic knowledge of major big data technologies (such as Hive, Kafka, Spark, Hadoop or Google Cloud Tools).
- Willingness to contribute to continuous knowledge exchange and team learning.
- Effective communication skills (fluent in English or in German) and hands-on mentality.

What We Offer

- Plenty of options to work with cutting-edge technologies from the AI sphere.
- High degree of autonomy to pursue own ideas.
- True Impact on our service management platform affecting thousands of individuals every day.
- Many opportunities to contribute to the ways we build up Serviceware AI.
- Continuous training and knowledge sharing based on cooperation with TU Darmstadt.
- Strong team culture and regular team events (such as barbecue parties).
- Modern office centrally located in the beautiful city of Darmstadt.
- Great coffee, fresh fruits, and a lot of fun.

Are you thrilled to become a part of the team and develop the next generation of AI-driven service management software? Apply now at! Applications are possible in English as well as in German.

More information about Serviceware is available at

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